An update for element14/Premier Farnell/Newark customers
A huge thank you to Jenny from element14, who has been answering your questions in the comments section with the patience of a saint. Thanks again, Jenny – we really appreciate it!
It’s nearly one in the morning. I’ve just got home from a Parliamentary Forum on ICT teaching in the UK, where Eben was speaking on the panel; my, but the House of Commons has some nice wine (and some very generous guys topping up the glasses). There’s a giant heap of email still wanting my attention (there’s tomorrow spoken for), but right at the top was this from Jenny at element14, and I had a feeling that you lot wouldn’t thank me for sitting on it until tomorrow morning.
element14 is pleased to confirm that we received our first delivery of Raspberry Pi’s last Friday, April 13th, and that these were all shipped out the same day, or over the weekend, to customers across the globe. Pis from the first shipment went to people in Australia, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Netherlands, New Zealand, Norway, Portugal, Singapore, Slovakia, Spain, Sweden, Switzerland, UK, Ukraine, and the USA….
24 countries in total! [Liz, 12.10pm Apr 19: We just heard from element14 Asia Pacific that they also went to Hong Kong, Indonesia, India, Malaysia, Thailand and Vietnam – which actually makes 30.] We expect to receive our next shipment early in the first week of May. These are being shipped from our manufacturers directly to our global Distribution Centres to get them closer to you quicker, and shorten shipping times to your door.
Shipments will be made strictly in the order that commitments were received within each region. As the volume manufacture now gets underway we will be updating delivery commitments to individual customers just as soon as we can give an accurate confirmation of your delivery date, and you will receive a further confirmation at the time your product actually ships. We appreciate how desperate you are to get your hands on your Pi and we understand how frustrating it is not knowing! We really are working on this as quickly as we can, and would please ask you to wait for your email updates rather than calling our sales teams, who will not be able to update you any faster. As soon as we have the precise information you want, you will be the first to know…we promise!
We now have in excess of 100,000 confirmed orders for the Raspberry Pi globally and can confirm that everyone who ordered before 18th April (i.e. today!) will definitely receive their Raspberry Pi before the end of June 2012, whatever your existing order confirmation says! Those placing new orders from today can expect a July delivery. We will revert to collecting registrations of interest from time to time for new orders whilst we await updated delivery information from our manufacturers. This is to avoid further confusion and ensure that we are able to give new customers accurate delivery information on their orders. We hope this update will help alleviate some of the anxiety of the wait. Our commitment is to keep you updated just as quickly as we have accurate information to share.
We shortly expect to announce the availability of customised cases for your Raspberry Pis, and these can be found on the accessories page of our element14 community along with the other accessories needed to get the most from your Pi; beginners guides; the latest tech news; delivery updates; early user reports and feedback; and other valuable information. http://www.element14.com/
community/groups/raspberry-pi. Thank you for your patience and support.
The Raspberry Pi team at element14
Update, 11.55am, Apr 19: Jenny, who sent us the mail below, is AFK for the rest of today and only able to get online using her phone, from which she can’t post comments as she was doing earlier . She did, however, send me the following updates to some of your comments below:
1. Orders have been shipped in order they were taken to the best of our ability by region allowing for thousands of enquiries an hour to multiple contact centres and websites on launch day….please don’t track us by the minute.
2. We did in fact send 2 to italy so another one for the list making 31 countries and have orders for many many more countries – this is just where the first 750 went and not in equal numbers …first come first served and all that!
3. Taiwan can order from element14/elemoung14 (name of our business in china) whenever they want. Register interest and we’ll get back to you.
4. Some people register interest and fill in the form to ask not to receive updates…then complain they’re not getting updates!
5. We are a business and cannot tell them some of the things they are asking! [Liz: I’m sure you guys can work out which of the questions below she means.]
6. We will not tell people exactly where they are in the queue – what we will do howeevr is confirm them a delivery date when we are confident theirs is in production. Our order numbers are not sequential globally and unlike RS we are not shipping them all from the UK, so comparing order numbers really won’t help them.
Finally, could the student complaining about his final year project, the guy ranting about the UK and Austria and the Swiss IT guy in West Africa please email me (Liz) at firstname.lastname@example.org – Jenny has asked me to pass on your email details, but I need your permission first.
“will definitely receive their Raspberry Pi before the end of June 2012” Great News!
Just as long as it’s before the end of 2012 I’m happy.
Hmm I’m just wondering how easy it would be to upgrade it – buy a better ram and solder it in? Or wiil it be too small…
Lots of discussion about that around here already; basically, you can’t. It’s a BGA package-on-package arrangement, which you won’t be able to solder yourself – much too small.
That’s great news – let’s keep ’em coming!!
I am very, very sincerely doing my absolute best to keep you guys as informed as I possibly can. (But I *am* going to go to bed now and do some intensive sleeping.)
Please don’t let the noisy minority get you down Liz – you guys are doing amazing things that will benefit far more people than most could ever hope to! I doubt too much angst is coming from your target audience.
I hope that quality red was gentle to you this morning! ;-)
Liz – thank you for posting the update. Hope you got some zzzzz’s!
Liz – thank you for posting the update. Hope you got some zzzzz’s eventiually!
Sorry, I was meaning “let’s keep the boards coming”! Personally I think you’re doing a great job of keeping us all informed!
Definitely upturned the ominous day of Friday the 13th!
Crossing fingers I’m one of the New Zealand orders mentioned :)
Well done to all for removing the bottleneck on what sounds like volume shipping.
*AMAZING* news. just got my update from RS too! if we get pis by june i should be able to resist yelling at my pc for a raspberry pi
“We appreciate how desperate you are to get your hands on your Pi…” sounds like a few folks have been getting in touch with them :-)
I read between the lines on that one too. The real content of that message was “Leave us alone! We’re working on it!” ;-)
Is anyone else concerned that in a few months we won’t be able to move a few steps without bumping into a RPi ? These things are going to be as prolific as credit cards. Liz & Eban have to be the marketing geniuses of the century. I don’t recall any other product that has developed such long-term built up demand. Of course, I’ve only seen the demo unit at Maker Faire last year.Someone (I’m not naming anyone) sent a Tweet that I was on the wrong ordering page, so I didn’t get an early one. Just teasing. I know that morning (night for me) was nutz!
We read the forums and so can see how desperate you are and how frustrated people are when they get answers thsat are not completely up to date! Definitely not trying to stop you contacting us just to give you the latest and most accurate information we have. Thanks
I hope I didn’t sound critical. I was just trying to imagine what it’s like to have to handle the thousands of “Is my Pi baked yet?” messages you must get. I’m just sitting back gathering information for when my perfected one is out of the oven.
Not at all – we are as excited by Raspberry Pi as everyone here and very proud to be working with Eben, Liz, Pete and the team on the project – even with the few bumps in the road we’ve experienced together! :)
Any idea when Farnell/element14/Newark will update the expected shipping dates for Pi s?
This will be done in stages once we can be sure that your Raspberry Pi is about to go into/or is in production and we can be confident in the date we are giving you. Some people will be hearing new dates very shortly as their product is in the next shipment to arrive at our DC’s.
i actually already recieved the mail that i can order my pi now which i did almost instantly, but after that i recieved not a single confirmation or anything.
is that supposed to be the case ?
same with me. I gave them my credit-card info etc. and got a message saying “we will come back to you once we are ready to ship”
Yes that’s all you need to do. We’re trying not to keep contacting people unless we have real news and new information as we know people don’t like lots of unecessary emails (and get complaints to that effect). You’ll get an update soon on deliveries as production schedules firm up.
Will you provide an update of what happened at the House of Commons and in the Education space in general, it seems like the distribution issue is getting under control, but how do we convince more decision makers to consider adding this approach to technology to cirriculums?
Our CEO, Harriet Green is part of the Prime Minister’s Business Advisory Group and shares Liz and Eben’s passion!
Thanks for staying up to post this Liz! Even though the date is still a few months away it’s good to finally have a solid date. Hopefully since I ordered the day after the initial batch was sent out I should be reasonably high on the list, hehe.
*Not the day after they were sent, rather the day after the first 10,000 were made available.
I am a .ch IT guy working for a decade in The Gambia (West Africa, .gm). I woke up that morning very early hoping to be able getting just one of the Pi’s. Armed with three computers, using three different ISP’s (though it doesn’t matter since the “big pipe” goes through one main ISP), using even a pretty SSH tunnel to some European countries… Did not work out in order to get one.
But why was/am I so eager to get just one? I needed to be able to show some guys (with influence) over here, that there are other possibilities than just WIntel computers, consuming a huge amount of electricity (a rare thing over here as well) and expensive license fees (and being very vulnerable to viruses). A RasPi is simply the WAY TO GO. Low in consumption, affordable even for students in West Africa and has much much more potential (besides the natural resources) for the future of IT students coming from West Africa.
Personally I would have loved to see a different way of distributing the first batch. Guess it was just me. I still feel this huge digital gap, but hey, just an opinion.
“Pis from the first shipment went to people in Australia, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Netherlands, New Zealand, Norway, Portugal, Singapore, Slovakia, Spain, Sweden, Switzerland, UK, Ukraine, and the USA….24 countries in total!”
Africa? South America… not enough Inet power compared to the 1st World. Then again… we are used to wait :-) But we always have a smile. The Smiling Coast :-)
Please DOT NOT (really not) publish/activate this post. It’s just for you. Please. I beg you! Being a white is hard enough. (Yes, I should not have written this – but I did)
Oh, totally forget to mention that my English is really from the streets. So I won’t reach the standards used on your website.
“Please DOT NOT (really not) publish/activate this post.”
Ah. There’s a problem with that. Posting to a public list gets published.
Yep. Painfully realised that, but thanks. I never thought that this is not moderated.
I think you provided an interesting point of view, that is often not considered, so am glad the post went public.
I agree, it is to get input from places where it is really needed. Your english seemed far better than the majority of the posts I read round here so please keep posting about your experiences
Let’s hope one will go the Africa. :-)
Bruce is right. What about the developing countries? The chep RasPi would be something great in these places!
Just had another update from our APAC distribution centres and the Pi’s actually went to 30 countries – the 6 missed from the list above were Hong Kong, Indonesia, India,Malaysia, Thailand and Vietnam
Indeed, all we need is just the Raspberry Pi, because we got piles of old TV’s, keyboards and mice – the missing part is just this board. I am sure, we even can locally produce our own casing for the Pi’s. And Open Source is anyway the best thing to start, isn’t it?
Baiki – If its just technology that’s stopping you let the Raspberry Pi team have an email where i can contact you and we’ll sort something out…we want to get the list of countires where people have Raspberry Pi’s much higher than 30 and be happy to help! :)
I sent Liz my e-mail address, and thanks a lot for your effort. I really appreciate it.
Totally agree – I’m from South Africa originally and can see so much potential for it out there, especially in the primary education sector!
The thing that I’m hoping is I’ll hear more about my one soon enough (even to say I’ll be before June) as I haven’t heard anything else on my order which includes the Raspberry Pi that I made 1st March. Although that being said, element14 has been very helpful with some other items disappearing from my doorstep (not expensive components, but frustrating none the less). Definitely looking forward to getting the Raspberry Pi and see if I can’t get it working with my Leaflabs Maple via SPI.
Pretty cool! May to June delivery date for March orders…this is just the beginning of the project!!
Great news for someone, but I still don’t see any reasons to delay the delivery to countries other than that in 24-item list. Paying 20 euro for delivery makes me think that logistics is not a problem here.
They’re not being delayed depending on where in the world people are – it just happened that those countries were where the people who were first in the queue ordered from.
We thought people would be interested to see where the first batch ended up, , particularly as so many were lamenting that none had gone to Germany, for example!. Our commitment is to ship them anywhere in the world that they’re ordered and I promise you we’re not ignoring any countries. PStwo of the last batch went to italy and I missed them off the list but won’t ask Liz to update it again!
How can that be? My order was confirmed 6 minutes and some seconds after the announcement, and people from other countries that ordered much later have already gotten their Pis. Looking at other replies here, someone that ordered an hour after me is before me in the queue…
Hopefully you will soon get your confirmation of delivery.
Really cool. It is great that we are ‘competing’ with only our region for Raspberry Pi boards.
When do I order Raspberry Pi in Taiwan T_T?
I actually ordered on tw.element14.com on Mar 12, 03:58.
Order number is 14417917.
I have not received any update regarding the status of my order since that time.
I bought mine in the launch day and Farnell told me they would ship in April 16th. The promise “…will definitely receive their Raspberry Pi before the end of June 2012” stands even if I live in Argentina? They never told me if they would ship here. I hope someone can help me. Thanks.
The commitment stands even for Argentina. Weare sorry we were unabale to honour the original April commitment date but this was given in good faith before any of us realised the need to replace one of the parts on the Board and then go through compliance testing. This is why we will not give everyone new dates now until we know your device is close to being made.
Taiwan can order from element 14 in Taiwan
That’s cool and all, but when will we be able to place an actual order instead of just registering our interest? That’s my main frustration right there.
Registering your interest will get you an invitation to place an order very quickly. Until the initial buzz has died down it is likely that we will continue to manage order traffic in this way. Why not at least register and get your place in the queue. If you decide you dont want to order when you receive your invitation you can just ignore it? We now have over 100,000 confirmed orders and a very small number who have registered but not yet ordered. Will make sure we update via Liz if/when the situation changes
Registering my interest gets me a place in the queue?? Really, you should have told me that one and a half month ago, I feel really stupid now! I didn’t register because I didn’t want to be on some weekly / monthly mailinglist.
Maybe you should also put this message on your website, so people will know that registering their interest will get them a place in the queue. That should really help for folks like me.
I think you must be the only person on the planet who did not realise that expressing an interest would put you in the queue. (however long and winding that queue might be!)
Then again, registering an interest on the first day hasn’t done much for me. Haven’t received so much as a confirmation mail, let alone an invitation to place an order.
No – if this is stupidity not to register, then I’m in the “me too” group of those idiots as well.
We will make it clearer – hadn’t realised it wasn’tclear and so we’ll address.Thank you
I placed my order in Farnell in the biggining of march. Now it has “Processing” status. Can I be able to order a case, and ship it with one package with R-PI device ( of course if cases be on-stock before Farnel finalize my R-PI order)?
I’ll investigate for you
Thanks It would be really great if we could do that!
need your order number to answer you i’m afraid
It would be nice to add other item(s) to the order.
Contact your local sales office and give them your order number and what you’dlike to add and they should be able to help
cases are not quite ready to ship yet – will keep you posted but guess it depends when your Pi is going to ship!
sweet dreams !
You keep saying that Farnell (and RS) have things in hand. However you have told us that 10000 raspberry pies have been manufactured, that they would be ready ship to Europe on March 20th. That hasn’t played out, and now 2000 have arrived in UK and been sent out over the world. However…. What happened to the other 8000?
That “next shipment in early may” is that the 8000 that have had their ethernet connector changed? Or is it a new production batch?
(Even if they are going directly from the factory to Farnell/RS, they have been paid for by the foundation if I understand things correctly. So the foundation should have some insight about where they are and/or why and where they are held up at the moment.)
We know that the factory quoted you a lead time of 2 weeks for building 10k ‘pies. Airfreighting to UK should then take another 2 days. Distributing worldwide would then take another day or two. So by this math, we could be looking at a next batch of about 10k pies by middle of may. Why is it taking 6 weeks longer?
And.. Another thing you keep silent about is the “redesign”. Will all these 100k pies be made with the current design? i.e. FCC-office use, or will the redesign be in place for that batch?
Our shipment due to arrive on or around 1st may will be for 4000……..ie 50% of the ‘missing’ 8000. These will all be FCC compliant
Thank you Jenny for this insight. I had also been wondering about the status of the other 8000 RasPis.
Dividing the 2000 devices that RS claim have arrived into 30 countries mean that there are 66 happy people in each of those countries and 33,331 still waiting.
Looking on eBay most of those 66 devices seem to have gone straight on there. (Perhaps that is where the “missing” 8000 have gone…)
Its element14 who reported where our first 750 went to….now 31 countries, rather than RS.
As for the delays in march they had the boards built, unfortunatlythe enet connector was the wrong part. I susspect that unsoldering that part, replacing it and retesting the board actually took more time than making the board in the first place. To do 10k boards in 2 months is an acheivment given that the factory will not have had a large number of staff capible of “repairing” boards.
If they had opted to make a new batch the lead time for the parts could well have been longer. I also suspect RS/FARNELL placed big orders weeks ago but have been waiting for parts.
We have been kept in the loop and the “waisted time/delays” have been well spent getting the cards EC and FCC credited. Which means that they can be used in consumer products with little or no other paper work.
Well done everyone envolved!
They’re on eBay. Going for £200-ish. Great start.
Bought mines from both Farnell AND RS on the first day of pre-order, still haven’t got the faintest idea of when they’ll be delivered nor my place in line. All I can tell is that they’re appearing on eBay by the hour.
Both RS and Farnell are shambles. No visibility on anything, no real transparency on what’s going on — only hot air.
I am sorry you feel that way. what information is it that you need? I can tell you that following an update yesterday our volume manufacturing is going well and our next delivery is on track, people due to receive goods from that shipment will be hearing soon. Sorry if you think that’s’hot air’ Oli – happy to help if you can clarify your issue with us.
The post comment validity checker is still not doing the password thing right so I’ll now write the short version.
Grow up. Learn patience. Stop Nerdraging. The e-bay sales are probably scams as I believe some have been up before boards were even available (my guess is they saw how much the beta boards went for and wanted to make a fast buck)
The 8000 referred to here have now been shipped. 4000 on the way to us and 4000 to RS. We have a further12000 due by 3rd week of May, hopefully sooner
Can it be added to the ‘Trademark rules’ page that the plural of “Raspberry Pi” is in fact “Raspberry Pis”. No need for a greengrocer’s apostrophe :)
Yes, it looks a bit funny written down, I suppose that’s the risk of giving a product a slightly unusual name.
Anyway, grammar pedantry over, please resume normal service :)
Being a bit of a pedant where punctuation is concerned, could you add some full stops at the end of your sentences?
My guess is that, confused by the quandary as to how smileys fit into the punctuation system he decided that no full stops were needed as the smiley provided punctuation.
Smileys being a new development (unlike text abbreviations – wordsworth and Shakespeare would have used CUL8R according to QI and TTFN was in use way before computers and the mobile phone) who are we to say how they fit the canon of punctuation. I struggled with whether adding a smiley necessitated removing a full stop and it’s more tricky than you’d think. Putting a full stop before the smiley means that the smiley seems a bit ‘divorced’ from the sentence. Putting a full stop after the smiley seems decidedly odd.
Drat. Missed a question mark out there. Ten points to whoever points out the sentence it’s missing from!
…), who are we to say how they fit the canon of punctuation?
If a smiley can be fit into a category like noun or verb, then it should follow the same rules. My best guess right now is that a smiley is an *expression*: ;-).
Since “Pis” is a Dutch word for urine, I would strongly advice the apostrophe for sanitary reasons….
Liz/Jenny – mucho thanks for keeping us up to date…
Thanks for the update Liz, and also to Jenny for her input.
What I think a lot of customers would now like to know, following the statement that “We expect to receive our next shipment early in the first week of May.” is that whether or not you are then expecting another shipment before the middle/end of June to fulfil orders which were placed early in March.
yes we are – between early May and end of June we are expecting a number of shipments……commercial sensitivity prevents me saying any more at this time. :)
Thank you Jenny, that is exactly what I was hoping to hear, and is good news for customers such as myself who placed an order in the first week in March (or thereabouts!).
From what you have just said it doesn’t perhaps look as if we will have to wait quite as long as we first feared, after all!
Keep up the good work! :)
“Pis from the first shipment went to people in Australia, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Netherlands, New Zealand, Norway, Portugal, Singapore, Slovakia, Spain, Sweden, Switzerland, UK, Ukraine, and the USA….24 countries in total! ”
Where is Italy???
It’s just west of France, south of Switzerland, North of the African continent and west of Croatia.
Or east of France. Depends if you’ve got a working sarcastic compass or not.
Here: ;o) http://maps.google.co.uk/maps?hl=en&ll=41.787697,12.766113&spn=10.92283,24.455566&t=h&z=6
I’ve been waiting for this since raspberrypi.org was just in humble text mode, and I still haven’t received any ordering information from RS or Farnell. My third year dissertation and final year project is supposed to be centred around the RasPi, and now I’m concerned I may not be able to get one before I start third year. This waiting is driving me nuts.
I’m waiting for one for my fourth year project/honours thesis. But I have no doubt that I will receive one in time – my literature review will keep me busy until the rpi arrives. Having said that, I got a call from element14 two days ago, but I was on the bus and couldn’t hear, so they said they’d call back. They didn’t. :( After calling them, they weren’t sure who called me, nor were they sure the reason for the call (I know it was regarding the rpi – I heard them say that). They still haven’t called back and now I am a little worried there was an issue with my order… Perhaps Jenny can help here? Or at least point me in the direction I should be looking?
will investigate foryou
Thanks Jenny, any update?
I would also have loved to use one in my final (4th) year project..though it’s not so crucial. I’m doing Mech Engineering and it could be useful for telemetry. Currently they use a ~$400 i586 dev board. Having it so cheap would mean that all controls can have their own as well as telemetry computer.
I actually called RS on the first official day of ordering because the website was down. The person told me to send an email stating my order and that I was unable to reach the website – and that because the website was down I would get free shipping. Since then I have recieved numerous emails from them but never anything close to being able to place an order. :(
After being unable to get anything from RS, I registered at Farnell sometime in early March. I made the big mistake of *planning* something really simple around the RPi, and would only need one to test the POC. About a mont ago I got an email that walked me through the entire ordering process, including taking my CC number etc. Afterwards, I was sent to the UK site to confirm, because it says I am not allowed to order in Austria without being a company. After a day I got a confirmation email. Fine.
Yesterday I tried to check on the status of my order, and neither had an order in. Upon calling, I was told I don’t really have an *order*, just a confirmaiton that I can order when supplies are available. It all really pee’ved me off.
Without asking for a more precise date, couldn’t Farnell give us our rank in the queue ?
Ex: I ordered on 1st April, am I more like 40 000/100 000 orders in queue, or 80 000/100 000 ?
That’s not very practical but we are working through the full production schedule and looking at the numerous shipments due to us in May and June. from that we will communicate with customers and give revised delivery dates – subject as always to any manufacturing dificulties which could cause delay beyond our control.
Hope you have a more precise date now?
“Shipments will be made strictly in the order that commitments were received within each region.”
Really? Because that’s not what happened so far, at least for Farnell/Element14. There are various threads on the forum about it. People that ordered *hours* after me (which is also reflected in the higher reference code) already got a Pi, and people like me that ordered very early, but they’re still on backorder without any details given by Farnell.
What’s happening here? I called Farnell but they couldn’t tell me anything.
According to my Farnell account my order date is the 29th Feb at 2:45pm and I’ve still have not heard anything yet.
What worries me is I have a commercial application for the Pi and after the backlog is cleared I need to be confident when I place an order for a batch of Pis I should get them in a couple of weeks or so.
I’ll see when my Pi arrives – if it arrives at some point in June I will be somewhat annoyed – I understand the original April delivery is unrealistic but I do expect it during May the latest.
Maybe ordering batches via RS will be a more reliable experience?
29/02/2012 07:11 here and Farnell order still listed as “processing”. But i do live in a “wrong” country so this is to be expected.
If you are developing a commercial application you should factor in large margins of error if using a new device.. The team have done a fantastic job getting this far, it’s only in this last mile that their marathon has had the attention it deserves, they are building it, it will arrive, it will work, but aside from that you should not expect any more right now!
Wrong country? What do you mean?
I ordered with Farnell Germany, and some people (one of them with a higher reference number, ordered an hour after me) already received Pis from them. So I don’t have that issue (whatever that means exactly).
When did you order your Raspberry Pi? I ordered at 8:21, 29th Feb, order number 16455579, and my order is still only processing (in Bearbeitung)
Romania – Eastern Europe – a zone not very favoured by the big companies when it comes to new releases. I hope RS & Farnell won’t follow suit. :-)
The commitment was that we wouldonly accept single orders while demand was so high – happy to investigate your order progress however
Order 16452443, 07:11 February 29, single device, ordered through ro.farnell.com, still in “processing”.
I called Farnell and they’ve been very eager to help but had no more information than what’s posted on this site.
Thanks a lot :-)
Psergiu – It will be with you during the week of 7th May as long as our next shipment arrives on time (due may 2nd). regards
You ordered 07:11, and (according to the answer below) will be getting yours the week of 7th of may. I ordered 07:06, and will be getting mine after you.
I will investigate for you
Here are the threads where this issue is discussed:
Maybe this helps.
Orders were taken by phone and by 48 different websites all over the world – our IT and logistics departments have worked really hard to get them in the right order in order to be as fair as possible. Inevitably we will have made some errors and we apologise but please be assured there was no deliberate plan to prioritise any group above another. with delivery dates now being confirmed from us at least all customers who have ordered will very soon have a delivery date that you can rely on. :)
How about a parts list so those of us who are technically inclined can just build one?
Although an admirable idea I think that would be an epic task, it’s reasonable for the team here to finish their work, they are doing such a good job it seems reasonable that when they are done this device will be available in large quantities from many suppliers around the globe and could well form a cornerstone of a new post-industrial revolution bringing affordable open computing to a population who’s ability to make use of it is growing exponentially :)
The Broadcom CPU is only available for sale to companies in 10k+ quantities.
Check the Wiki for the parts list.
There is a blog post in the archive explaining why this is an almost impossible task (to get the parts, and the actually make the board).
I contacted Farnell regarding the lead time of my order and they replied saying that they are waiting on RaspberryPi (assuming they mean the faoundation) to confirm the volumes they will be sending to them (farnell).
Are Farnell not handling the production now?
To their credit there responses have been very quick, but i’ve seen many reports of false information coming from them,for a product with so much hype, would it not be an idea for Farnell to send their agents information about the product?
That does seem odd. They are responsible for the production after the first 10k batch – perhaps that’s what they were talking about.
Yes we are handling production from now. Raspberry Pi owned the manufacture of the first 2000 and now ourselves and RS have taken it over. The situation is moving very quickly and sometimes getting the right info to our sales teams quickly (we have hundreds globally) doesnt happen as quickly as we’d like and they won’t speculate as don’t want to mislead. Believe me we all went to help you get accurate info and your Pis (no apostrophe!) as quickly as possible – just want to ensure the info you receive is accurate
thanks for your reply.
I have re-read my post and can see that it might have a sounded a bit harsh. This was not how it was intended :)
Look forward to receiving my Pi!
What about our poor italian guys? When did we can put our hands on our RaspPi? We woke up early in the morning like the rest of the world the 29th of February… or we are just considered rubbish?
I’m with you, my Italian brother :)
Those barbarians are still resentful that they were defeated and conquered by the Glorious Roman Empire so they won’t send us the Pis :)
psergiu from Dacia Felix.
As someone from one of the Barbarian tribes I’d just like to remind you who sacked who last… Fall of the Roman Empire? Barbarian hordes…
You make good coffee though and I’m a huge fan of Lasagna…
A couple from the first batch did get to Italy and I am sure there’ll be more in the next batch……..we have an office in Milan and my kids are half Italian, so I promise you, we have nothing against Italians!!
Many of the lucky few seem to be cashing in on eBay – fetching anything from £100 to £260. At least one seller is donating 50% to charity.
Hi, is it possible to know the last shipped order number to estimate our own place in the list ?
Afraid not at the moment. And knowing your place in the list won;t really give you much of an idea when you will get your Raspi either I’m afraid.
I need an information about shipping to Slovenia? My interest were here shown more than 4 months ago now and i need it badly for my school project? Is there any information, i dont get any answers from emailing staff on Farnell and RS components :(
We can ship to Slovenia – the details are in our price and delivery grid. The price is £27.25 including delivery plus £5.45 local sales tax, total cost £32.70. To order go to http://www.element14.com and select the raspberry Pi Forum. register your interest and you’ll be invited to place an order in due course. The price is in £ because orders to Slovenia are exported from UK. It will appear on your credit card statement in Euros. Hope that helps
Assuming the backlog is eventually cleared and “normal” service resumes, what will be the approximate turnaround of placing an order for a batch of Pis (e.g. order 5) to actual delivery?
Well, once the distributors have them in stock, just a few days. How long it takes them to get in stock from now is another matter entirely.
Thanks for the reply – I know keeping regular stock of Pis will take some time – fair enough.
I’m a regular Farnell Customer. When I order before 7 PM (19:00) on mon-thu I have my components the next morning.
The one and only exception for “delivery in the morning” was the Raspberry Pi which arrived 12:15….
That’s of course for “in stock” items. Farnell is used to stocking items, so in the near future they’ll very likely also stock Raspberry Pies.
Now the question that remains is: Can they produce enough Raspberry Pies to satisfy demand, or will it be months before demand drops below production capacity…..
The other question is when will they remove the one per customer cap and what will happen when they do?
Both of our partners have said that they’ll remove that cap as soon as their backlogs are removed.
When they do remove the cap, you will be able to buy multiple boards! And the backlog reappears!
I ordered my RaspberryPi through a Premier Farnell company called CPC, based in Preston, England. I ordered it on the 29th of February.
Does your commitment to deliver all RaspberryPi’s by June 2012 include orders made with your sister companies?
Yes – CPCdirected all orders through element14 also and so they’re all part of the same backlog :)
Good news. Now if RS would be as forthcoming with delivery dates I’d be a happy camper. Just says “Pending” since day one.
Again. Where is Italy again?
I think you guys are awesome, and sending “hate mail” to someone who is doing his best and doing very well to help others is stupid, but I think that someone down the pipe from element14 to Italy is doing really wrong.
France, Germany, Spain and Greece are there, so what?
Please read Jenny’s update at the bottom of the post. (And I also suggest attempting to grow a slightly thicker skin; you’re being teased gently by other users here, not sent hate mail.)
“Pis from the first shipment went to people in Australia, Belgium, …”
I’ve got a problerm here. I was the first one to actually call Farnell Belgium and explain them about the Raspi on that 29th of February. I placed my order by phone and received an order confirmation. So technically I should be on the top 10 of these people getting their raspi in Belgium. But I’m not…
I called Farnell and they answered me that Farnell Belgium is closing. Farnell Netherland will be taking care of our orders when they have time and place for these orders. So I could probably expect my raspi around august or a bit later… This isn’t fair.
Should, you have a chat with the guys from element 14 / Farnell, I would be glad if you could put this on the table. First ones in the queue in Belgium shouldn’t be the last ones in the queues in Netherlands.
Hmmm … the United Kingdom of the Netherlands is slowly getting pieced back together ;-)
This should not be the case and I will investigate for you
When I spoke to one of their advisers the other day about my order, they didn’t mention they were closing.
Given that I already paid that day via Bank Transfer (they weren’t accepting credit cards then) I do hope that this isn’t the case.
Regardless, it’ll come when it’s ready – knowing my luck, that’ll be when I’m away on holiday ;-)
The order backlog for Europe is centrally held and managed and so any changes toour local offices wont affect your place in the queue. Product in Europe will be shipped from our Distribution Centres in LeedsUK and Liege Belgium.
Thanks for the info Jenny; it’s much appreciated.
Thank you Liz! You are great!
How can we find out if we are in the first shipment?
I ordered on day 1, but it took me a couple hours to be able to sign in to newark, so I was later in the day…
Unlikely you are I’m afraid as the first batch have all shipped and people receiving them will have been notified.
I used to work in a manufacturing facility (many years ago) and we had to rely on two companies for certain electrical components – RS & Farnell.
In both cases we usually had problems with both companies delivering parts – we would get a delivery date “confirmed” and quite often the date is not honoured. Farnell were particularly bad at this.
Ironically, RS keep sending me updates about the Pi and Farnell have sent nothing as yet – Farnell being the company I eventually ordered from!!
I don’t think this is as very helpful approach. Neither RS nor Farnell are principally retail companies, and I am sure that they are doing the best they can. Given the inordinate demand, I am sure that one or two people are simply swamped, as I would be too…
I agree – sorry, psergiu, but I’m removing your post, because I think some here might take you seriously!
Point is – Farnell should send us more status update emails (like RS does) – everyone would be happyer and informed and it would be way cheaper for them compared to the method i proposed. :-)
The email Jenny sent to you would had been an excelent example to be sent to everybody to show that Farnell cares about their customers – the full list of email addresses of the people who ordered RPis from Farnell is only an SQL SELECT statement away.
Thanks, and sorry again you had to use the delete button :)
No probs – I know you weren’t being malicious.
If you sent updates sufficiently rapidly that people were not complaining about lack of information they would complain about being spammed.
Chris – you are so right!! People have complained about the information updates we’ve sent, some have been suprisingly abusive using plenty of four letter words. We appreciate people’s frustration and need for information but that approach doesn’t help anyone! :(
I will investigate
I hope you have a date now?
Can I use Nokia AC10E power supply with it?
“Output: DC 5.0V/890 mA” If it’s a original part, it should work provided you don’t use too many power-hunger USB peripherals (Memory sticks, USB HDD, Webcams, unpowered hubs).
I use RasPI with Nokia AC-10E and it works great. I even had wireless keyboard an mouse connected to its USB-ports.
psergiu: My Nokia AC-10E is 1200 mAh. It came with Nokia phone directly from Nokia, so I assume it’s original. Also Nokias specs page says 1200 mAh.
I highly doubt your 890mA “Nokia AC-10E” is original.
I meant mA, not mAh
The “980 mA” value was from a google search – on a site purposelly selling original one. The more mA, the merrier :)
Can I use Nokia AC-10E power supply with RasPi?
Oh, sorry, I didn’t mention it’s was written earlier)
Darko Bunic | www.redips.net
Hi to RasPi community!
Liz or anybody, do you have any information when RasPi will be available in Croatia? If you didn’t hear for Croatia (next year a EU member), it’s a small country with a beautiful coast on Adriatic sea. Anyway, I submited a request form few weeks ago on Croatian RS site and got only a “thank you” note (without any date info)?!
O lucky you with a new RasPi computer, I envy you so much. Hope I will have my for a several months :(
Darko (Linux addict)
You can order from Croatia but it will be shipped ‘export’ from the UK. I will check and confirm price for you
checked with our pricing team and the info for croatia is……”…..The price will be £38.65. There is no VAT as this is outside the EU. The customer will pay their own import VAT and duty where applicable…..”. if you go to http://www.element14.com and register interest and then you’ll be invited to order soon. We will add croatia to next version of the price list. :).
Can you actually order from element14?
I registered my interest in RS-components because they seem to have a lower shipping price, and they sent me several updates, but they never told me anything about ordering.
Darko Bunic | www.redips.net
I’m afraid I can’t. Just was on a element14 site and Croatia is not on the list. But I talk to some nice guy on RS Croatia and he told me that all requests from Croatia will be shipped directly from UK. So I only have to be patient because RS UK got about 20000 orders. My oh my … I don’t see a “RasPi” at the end of the tunnel :(
Visit http://www.farnell.com and choose “Farnell Export”. Then follow Ville’s instructions below and enter code “208-1185” into the Quick Buy box. (Ignore the “135 day lead time” comments on the order page. Hopefully it is much less than that!)
Dear Darko and Yaron, We will ship to any country – we haven’tlisted every country and will keep updating the list. meanwhile we’ve tried to cover it with “rest of the world”. I think Croatia will be in the same cost category as Slovenia etc but will confirm. If you go to http://www.element14.com and register your interest, you will then be invited to place an order once new manufacturingcapacity is confirmed – its the quickest way to get in the queue to get your Pi
Confirmed that the price for croatia will be £38.65. There is no VAT as this is outside the EU. You will pay your own import VAT and duty where applicable
Well, actually you can order simply by entering product code 208-1185 to the “QUICK BUY” box on the top right corner.
If anyone can help me ?
I don’t understand what does mean : “that everyone who ordered before 18th April”… i looked for any link for order and didn’t find it. I only could register my interest and i was only said that i would be informed soon for order.
And anyway… i find a lot of Raspberrys on eBay that are sold nearly $100 and more. There are more and more on eBay, so that means that some people bought a raspberry just to sell it more expensive, playing on the low numbers of producted RBP…. I find it’s totally against the project’s philosophy….
I just hope no one buys those. That would teach them.
You’re hoping in vain, most of them have multiple bids :(
Visit http://www.element14.com and select raspberry Pi forum or http://www.farnell.com and choose “Farnell Export”. Register your interest and then you will be invited to place your order. This is how over 100,000 people have confirmed orders with us and we are working through the registrations of interest as future manufacturing volumes become clearer and the production schedule is known
Thank you for your reply.
I did it some weeks ago. Maybe i’m in a queue and i must wait to be invited to order ?
We invite people from the queue to confirm their orders as production scheudules firm up and we know we can commit to the delivery.
Does this mean we can now order more than one per customer from Premier Farnell Element14?
– On the other hand it says they have 100 000 orders and will be able to ship them by the end of June. So one could assume that the volume production will start and all forthcoming orders aren’t from the first limited production batch
– On the other hand I tried ordering multiple Pis from PFE14 and my order was canceled due to “Foundation having set limit of 1 per customer”
So I guess my question is: When will the “one per customer” limit be removed?
Both distributors have committed to removing that limit as soon as their backlogs are cleared.
“and can confirm that everyone who ordered before 18th April (i.e. today!) ”
I’ve been trying since the first day to order one unsuccessfully -_-
Register interest and then you will be invited to place an order in due course…..once we know we have production scheduled to cover. New orders will be July/August depending on how early you get into the queue
Firstly, thank you Jenny and Liz for answering so many of our questions!
Is it safe to assume that I’m in the queue already since I was able to place an order on Feb 29/Mar 1? I did get an order confirmation email and order number, so I was assuming that I don’t need to do the registry of interest, am I correct?
Nathan – have you now had a delivery date confirmed? If not let me know your order number
0 PI’s to brazil. sad. but true. When element14 will be able to deliver here?
They already can – as discussed here before!
That’s not true. I tried to place an order with both on the launch day, was placed on the waiting list, and to this date haven’t been able to place an order!
It is true. Many people around the world failed to get an order in on that first day, not just those in Brazil.
You can order via the USA from Newark element14 but important fees and taxes in Brazilmake it very expensive. You can go to our business in Sao Paolo http://www.farnellnewark.br
Would it be possible to get a landing page (expression of interest page) on the http://www.farnellnewark.br/ site similar to the other Farnell sites? Searching “raspberry pi” produces no results.
I’ve been following the Pi since it first dropped on the web and was just a textual page. It’s been so interesting following the development and growth of a product. Getting to see something evolve like this is truly remarkable and I’m sure I did my fair share in hyping this bad boy up.
At first I was anxious to hop on the chance to place an order but I realized that with XBMC being ported and working I would be wanting more than one device. I would need three for my house alone. And that doesn’t include the 23 media center systems (and in house servers) I maintain for friends and family that I will obviously be switching over to the pi for the sake of administration ease.
It’s been painful to see everyone else getting their Pi’s and people even tossing them up on EBAY to turn a quick profit. All it does is show me that they were taking advantage of the rarity of the device to make money and have absolutely no or little interest in the device itself. But like the Big Lebowski I am trying to embody the spiritual essence of The Dude, and simply abide. I can’t wait until the order restriction is lifted and I get to switch all the systems over to the pi and free up some of my time in administration overhead.
Keep your head up Liz and gang, and send my gratitude to Farnell and RS for taking on the challenge of doing the apparently thankless job of being distributors for such a fantastic and paradigm shifting technology. You all are great.
I did pre-order at the 31/03 at Farnell, but havent got any order conformation? Should i worry? Should i make an new order?
I will follow up for you
Ok, do you need any information to lookup me up?
I’m in a similar state – got invited to pre-order 02/04 and aside from a confirmation at the time haven’t heard anything. I’m curious that others seem to be able to track their pre-orders, as Farnell support say that their website won’t recognise my pre-order number… /sigh
Pete – leave me more details (or your twitter acct or some way to reach you that isn’t confidential) and i will follow up for you
Probably easiest to get me @ahnlak – I’ll try and find my mysterious preorder number ;)
Did you found out what did happen?
apologies i was out of the office on friday but will contact you to get the necessary information to trace your order.
Simon – if you dont get an update in the next few days then let me have your order number or an email address. thanks
Hi liz whats going on wait puppy linux OS can it work on the raspi. i wouldn’t have to ask if i were to have my reaspberry pi by now
Have a look in the forums (link at the top of the page) – Lobster has a board and is posting updates on how he’s getting on with a port.
I’m registered interest in late may, but still cant pre-order. Have some Pi for Russia? When it’ll be available to pre-order i’ll got mail or what?
Price is £38.65 including shipping for Russia plus any import taxes and duties for creditcard orders. Our backlog of registrations for people waiting to be invited to order isn’t very long now so i will investigate where you are in the queue.
sorry misstyped – in late february
If you dont hear fromus in the next 5 days llet me know as we need to check you are on the list and we will need information like your email address to do that
Element 14 is only one part of the Farnell group. Do the other parts have all their customer orders in the same big list? Even CPC customer services can’t get an answer on that one and they’ve been looking into it since Tuesday!
My order is with CPC and they have not been at all communicative. I can’t even see the back order that is allegedly in the system for me.
When I ordered they were quick enough to take my credit card details and since then I’ve heard absolutely nothing. It would help if they proactively informed customers about developments.
At least I get to finish the garden for “her indoors” and the kids before I spend the summer locked away in the garage with a Pi, a bucket full of components, a soldering iron and a few programming books! :)
element14, Premier Farnell, CPC and Newark are all the same company, and yes, an order with one is the same as an order with any of them.
I have sent your details to a colleague and they are looking into it for you and will advise directly. Thanks
I still haven’t heard anything, and the people from CPC on their facebook page seem to have gone very quiet. Several people are asking the same questions.
Have you had an update now?
I have not received an update from them.
Good to hear that production is ramping up and people will get their pies within a few weeks/months.
I have an order placed with Farnell (on dk.farnell.dk if that matters) on 29/02/2012 and besides an email with a order confirmation number I have heard absolutely nothing from them regarding actual delivery :-(
I am a patient man and I can wait – no problem – but at the very least, a bit of email info once in a while would be nice.
Jenny: You are doing a great job answering questions – you seem to be just the kind of person every company should employ at least one of :-) Keep up the good job!
She’s great, isn’t she? I very much like working with folk like Jenny. :)
Yeah, she is. The info and feedback she provides really is first-class. Companies who employ people like that and who let them interact with customers like this are companies that I want to return to.
Jenney is really doing a great job; not only making herself look great, but also painting her employer in a positive (indirect) light.
Very nice – and good info for us :-)
It is good to have open information straight from the horses mouths again. Jenny you doing a great job sorting peoples queries out, can you get someone from RS to join in now Liz then you will have the perfect crew :)
Thank you for your kind words – despite what it may have appeared at times everyone at element14 wants to help and get you the best information and product as quickly as possible.:)
Jesper – we have traced your order and can tell you that by 21st may latest you should have your Pi! As the production schedules are confirmed it may be sooner.
I am ordering on the element14 canada website and I get this price :
Price : $35
Extended price : $105
Merchandise Total: $105.00
so why is the total order so high, why charge me $105 when it says $35 on the website?
That’s not right. What on earth is the ‘extended’ price? Check with E14.
In general an extended price is figured this way.
(unit price) x (price per unit) = extended price
So it looks like you were allowed to order 3 units at once
Exactly correct. @Sebastian it’s possible that with each attempt to buy a RasPi the quantity count in the cart accumulated. $35 * 3 = $105.
You can log onto your account and confirm if the quantity is 1 or 3.
Either way I would be pro-active about this and contact E14 Canada to either change the quantity or price.
ok wow thanks i feel stupid lol, that was right thanks again
for that price i better get one right now on ebay they are almost the same price
$35 + postage + tax is what you should be paying.
6. We will not tell people exactly where they are in the queue – what we will do howeevr is confirm them a delivery date when we are confident theirs is in production. Our order numbers are not sequential globally and unlike RS we are not shipping them all from the UK, so comparing order numbers really won’t help them.
Well, obviously they are not even sequential in germany as a higher number (even later time stamp) got served first. But maybe registered, well known customers get served before “normal” costumers paying with credit card like me? This is really not transparent for me. I’m a bit disappointed here with Farnell.
There is no ‘preference’ given to registered, well known people.
Hm, so whats the difference then. My order was placed by my friend on 29/02/2012 07:01
One should believe to be one of the first. Ordernr. 16452048 …. ????
New customer, Creditcard ?
Yes, yes. But according to JamesH theres no such ‘preference’… I don’t want to start shouting at Farnell, they have done a very good job so far. But still I wonder why I’m so far behind others orders.
The told me at the telefon hotline in germany, that some ordered at 7:05 and later and got one..
I ordered at 7:03… (new customer/creditcard) and didn’t get one of the first.. they even told me, i will get it in week32…
And no .. the can’t tell me where the problem is, i only know, that there is one special customer nr for all new people who only ordered a raspberry and none got one of the first .. only different customer nr got one of the first batch…
The One costumor number would be a good idea. If you treat all costomer demanding a RPi as one, then you can better keep track on who’s the next in the que. But it woulb be hard to mix it with registered users who already got a unic cusomer number.
There is no conspiracy going on against new customers, customers in Germany or people who ordered using credit card.Naicheben I will look into your order number and advise.
Thank you Jenny. I’m sorry for my english. I did not mean conspiracy or bad treatment. It’s just that I can not understand how the queue is made. If I understood I would possibly not be disappointed. And maybe it was an accident or error in reasoning. (translated by leo.org)
Got email from Farnell (first contact after order confirmation) delivery date is “commencing 21/05/2012.”
You might want to reserve/claim the Phrase: There is a RaspBerryPi for that :P
In Germany has Farnell the first Rasperrys only shipped to old customers, even if somebody new has ordered earlier. So they don’t ship strictly in the order like they say..
The raspberry Pi’s shipped to Germany so far mostly went to new customers – i have checked. some went to people who had existing business accounts with us also
thank you for checking the German orders. We are just confused by the apparent differences in order times, order numbers and delivery times, but I am sure that this will be cleared up soon.
Would it be possible for you to explain the reasoning behind the changed product number (from 2081347 to 2081185)? My order was updated automatically, but it seems that this was not the case for all customers. Did this affect the queue ordering perhaps?
Many thanks to everybody at Farnell – I’m sure it must be like a raspberry tsunami at the moment…
we are reviewing the German orders again to ensure they are in the right order for shipping and will update dates when we are confident, having reviewed all of your inputs.
On the part number change I am told……….The 2081347 code was found by some customers as they search raspberry pi and this is the chipset, not the device, and ordered it incorrectly.so we changed it. allorders were updated. More info soon.
E14 called me today and told me, they are verry sorry, that new customers with creditcard didn’t get one of the first, there was some trouble with the system….
We should be in the next wave.
They hope, the next Raspberrys will arrive next week and then it will take 1-2 weeks, till they are shipped and we will have one. We will wait and see …
But I’m verry happy to hear, that I’ll get one in few weeks :)
Oh btw my ordernr is the 16452092
there still seems to be some clearing up to do on the German orders, I’m afraid. I’m being picky, I know, but codge, on the element 14 blog, (http://www.element14.com/community/thread/17855?start=15&tstart=0)
has been quoted a delivery date in the week of May 7th. Mine is May 21st, with an earlier order (16455579).
Sorry for the fuss, but if you have time to look into it, I would appreciate it.
David – there were some problems with credit card entry on day 1 in Germany. The logistics and IT team have worked hard to try and get all of the orders in the right order. Unfortunately we probably have made some mistakes as you identify but with order dates now confirmed we wouldnt wish to reshuffle the list again and change everyone’;s dates. Hopefully having a confirmed date helps a little.
thanks for clarifying this – I can survive two weeks longer, I think. (It is just like waiting for my BBC B so many years ago :-)).
wexler – hope you know this by now but yours due 24/5 latest
the hotline gave me this info (week21)..
But I haven’t received my Raspberry jet, or a tracking code / email with delivery informations.. :/
I hope, that I will receive my Raspberry this week…
Can someone for element14/Premier Farnell or Newark please get in touch with me? not sure why local Canadian contacts are out of the loop. Despite getting a Registration confirmation (and I registered within the first 30 minutes of registration being open) I still have not been contacted re: confirmation of order??!! Yes you may forward my email contact to the appropriate people.
Have you tried contacting them directly? Jenny’s done an excellent job of answering some queries in these comments, but it’s not really practical for her (or me) to be scraping this post and getting in touch with customers. You should be getting in touch with the people you ordered from, not the Foundation!
I would love to contact Jenny but have not found an email. Thank is why I am asking for the Forum moderator to forward to Jenny my email so that I can get this resolved.
I think nobody will get Farnell to give you any other answer than standart-answer. I tried via email and only got my order confirmation back. What can be done on the phone can all be read on the forum. You know the postings from the last weeks…. But you are right, we should hijack elemt14-forum and complain there.
Glen – assuming your order was placed in the name you are using here I will investiagte and advise. Naicheben I have noted your order number and will do the same.
Thank you very much Jenny. Did I mention my friend Christian ordered for me because I was on the way to my job that morning. Not that you wonder why the name is different.
Glenn- newark element14’s customer team are investigating and will contact you directly
Yes Jenny my name is the same and my email address is the same as was used here to log this Blog entry.
Liz: you have my permission to share those Email details with JennyPeters.
PS: as of the 25 April I have not been contacted by anyone within your organization. Even your Reps in Canada who I have emailed several times have no Idea what is going on. Still
Glenn – we need to communicate with you directly to ask a couple of questions so please get me your email somehow or a twitter address. Thanks
I was placed my order on ru.farnell.com (Russia) in Feb, 29. In last notification letter (March, 1) from seller estimated delivery date was April 23, 2012. Russia not in the first shipment list. I’m frustrated.
Once again: if your country does not appear in that list, it is NOT because there’s some sort of conspiracy or because element14 aren’t selling to your country. It IS because nobody in your country was among those quick enough to place one of the first orders – there were only ~700 places, and they went very quickly.
need your order number if you want me to check
What if I’ve managed to order RPi at launch day, but only approximately at 10:45 AM GMT+1? Do you now (or anybody), when I get my RPi? I am really looking forward to it! Great job everyone and thanks :)
did you order from element14 or RS? if element14 and you give me an order number and country where you ordered i can investigate…..dont post anything that is confidential
Yes, from Farnell. Order has been placed from Czech Republic.Order number is 16460267. Thank you very much for response.
Xindian. We expect your order to be with you by 18th May. regards.Jenny
Ooh exciting, I ordered in UK at 08:38 on 29th Feb (Order 2081185). Any rough guide when I should expect my Pi?
Thank you very much for your response! Great news! Less then month to getting my RPi :)
Lee – unfortunately that’s the part number! if you give me an order number (something like 1645xxxx or ORPxxxxxx for Europe) i’ll check
Congratz to this huge success! I expected the delivery period to take quite some time : although ordering on day #1 in the morning on farnell it’s expected to be shippend by the end of june – but that’s perfectly okay with me: you as producer and we as customers are writing a little piece of computer history here – and we wouldn’t if all this was easy!! keep up the excellent work and don’t get frustrated by the impatient ones ;-) greets max
I’m still waiting for that update from Farnell……..
Given that I’ve ordered at 8:01 AM on 29th of February, I’d expect to get an update sooner than these folks who’ve been ordering since the start of April.
I never received any email from the mailing list either.
Happy to investigate if you can give me some more details like a twitteraddress or other way to reach you and get information
Please provide me with your email address.
sorry can’t publish that here. let me have your order number and country where ordered if you’re happy to do so. suggest you dont publish anything confidential.
I ordered on Feb. 29’th as well and contacted farnell Denmark where I placed my order. They said I could expect mine to be delivered around June 6’th.
My information says May 21st or sooner so getting better all the time!
I’ve ordered a raspberry pi on Feb. 29th, approximately 1 hour after the launch as on farnell france (when the website was first available) Now I’m wondering if I am in the first batch or not. How can I find out about that ?
Franz – did you use the name you have here as your user id to place your order? If so i will find out for you
My username on farnell france is znarf94.
Thank you very much in advance
any chance you can provide your order number as we cant identify that user name
The confirmation number is 16452098,and it says that the command number is “29/02/2012 07:04”.
The article number is 2081185. I also noticed that the price on the product page is not the same as the price in my order details …
Thank you a lot !
should be with you by 14th June according to our system – have asked someone to check as that is late for someone who ordered on feb 29th
Thank youy very much ! It will be really great, even if it comes only on 14th June !
I don’t even know if anyone already have a RasPi in France …
José David Gea Esteban
Right now, I’m censored here just because I want to give some feedback about the complete lack of feedback from Farnell giving to me one of he worst treatments I have never recieved.
Now I’m also not getting any answer about why I’m censored by the foundation. It’s not nice to be silenced without any way to defend myself.
I can’t understand this situation. I feel like all my interest and time inverted with a sincere intention to help is thrown away like it’s not worthy.
Do I deserve this? I don’t think so BUT if it’s like that it would be great to know to improve ans say I’m sorry. Not knowing and being silenced by both Farnell and the Raspberry Pi people is frustating.
Hey Presto. Unsilenced.
I can assure you we’ve not silenced you.
Have you placed an order? if so and if it was before april 18th you will receive your product by end June or sooner. we have only had 700 so far to ship. We now have a manufacturing schedule and shipment plan for the next 99,000 pieces. Our logistics team have this and are matching it to the order backlog – we will be writing to all customers to give them updated and accurate delivery info as fast as we can. if you go to http://www.element14.com (or here) you will receive news updates. we have sent customers limited email updates so if you have not received any we may have your email address incorrect. Customers have made it clear that general updates that dont contain new information are unwelcome so we have waited to have info to reply. can you tell me which country you placed your order on. If you used the same name as in your user ID above i can then trace it for you. Thanks
i oredered on http://hu.farnell.com/ (hungarian site, farnell/element14)
Order date: 04 March 2012
Order status: PENDING or in progress… (it is in hungarian there:) )
anyway, farnell is still waiting for shipment….
WHEN WILL THEY SHIP OUT ?!
all orders placed by april 18th will be shipped by end June latest. we will provide individual updates as we know where your Pi is in the schedule. Thanks for your patience – as you know original manufacturing and shipping plans were delayed by the need to replace a part on the early boards and the complaine testing issues – all of which have been explained here in detail by Liz and Eben to ensure people are kept updated. Hopefully you will receive good news soon.
José David Gea Esteban
To avoid being censored again I’m working an elaborate post about my personal exprience with Farnell Spain and the complete logistic chaos it has been trying to get one through them.
Right now, even if I had an order confirmed May the 3rd, I can assure you I’m not getting one in June.
The problem behind all this is that as the problem with Farnell Spain is also an ethical problem any further comment by me without being extreemely cautious could lead to another “pre-moderation” with deleted posts.
I don’t want to don’t be able to answer those comments of yours that may lead people to think that the problem is “me” instead than “the way Farnell is treating me”.
ok – f youare more comfortable dealing directly then please email Liz and hopefully she will be kind enough to forward the details to me so we can investigate your concerns properley.
If you are not civil here, we do not publish your post, Jose. This isn’t just a rule for you: it’s a rule for everybody. The vast, vast majority of our commenters find it easy to stick to. One of the moderators found your first post (the one that wasn’t allowed through) aggressive and very impolite – I was pointed at it, and I agreed that it wasn’t appropriate for publication. Your subsequent posts have been OK, but please don’t think you’re being victimised; this is just the way things work around here. We don’t welcome behaviour in our community that we wouldn’t welcome in our own homes or workplaces.
I think “ethical problem” is stretching it somewhat.
Jose, I have spoken to the team in Spain and understand you are in regular dialogue with Sergio your regional Sales manager. I understand we made an error for which we have apologised and your order is back in the queue for delivery in line with your original order date. We expect you to receive your Pi by 20th may, as Sergio is calling you today to confirm but we wanted to post it here also so you would see/hear it as quickly as you can. I trust thisimproves the situation and we all apologise for the inconvenience. Thanks
Thank you Jenny – both above and beyond!
Excelso is right, Farnel Spain has managed orders very badly.
It’s nice to know you have been interested in my case but the delivery date its just the straw. The real problem with Farnell Spain is that thet deliberately cancelled orders made with credit cards just to make people pay by bank transfer 2-4 months before any actual stimate delivery date.
The element14/Farnell official statement is completely different for the rest of the world and I can’t only have negative thoughs when asking myself why would they do that.
My forum post has been locked because it seems it’s understanded as a personal attack against they company. I’m not interested in having my RaspberryPi sooner or later. I’m just very very dissapointed on why my first order was cancelled and the way Farnell Spain is talking to me when I search for a reason not to think it was just simply to make more money.
I’m sorry you have lost your personal time interesting yourself for my order. It was never my intention to harm anyone but just to know why this not trivial difference was happening just for Portugal/Spain.
It’s a real pain for me not been able to express myself with enough clarity (maybe too much details trying to give as much information as I had lead to confusion about my aim).
Excelso, unless you can prove that they deliberately cancelled orders in the way you say, then I suggest that you refrain from making accusations such as that. You may lay yourself open to litigation. If you continue to make these sorts of accusations, and continue to bad mouth these people who have been trying very hard to sort out your problem (which as far as I know isn’t really a problem at all – you just want your device faster than it can be got to you by by the route everyone has to use), then I will be forced to ban you.
I’m replying here because I can’t do it under JamesH post http://www.raspberrypi.org/archives/1081#comment-21272
I don’t know why are so much people telling me I want the device faster… If you had this is information is completely false and I would be great if you please stop repeating it (Ironically you are doing to me what you are telling would lead to aban for me). My only problem is just that my credit card order was cancelled and converted to a forced bank transfer if I want my order unlocked (I have both e-mails recieved from Farnell Spain with two different order numbers to back my words).
I know it has been the same for everybody in Spain. First orders made with credit cards were “converted” to bank transfers. Always with an “estimate delivery date” between May and August (2-4 months in advance).
I’ve told the same to everyone at Farnell in Spain. Even I refused free shipment (first) and an anticipated date of delivery for May. So, please, don’t tell you know I just want it faster. It’s simply not true.
If they did it or not just to win more money is just a feeling… I’ve asked several time/people to know because it’s a different procedure than in the rest of the world. As I get no answers I can’t have a decent explanation not to be worried.
P.S.: If you want copies of me e-mails you’ll find I may have been a little bit rude but I’m not asking for mine faster than anyone nor telling nothing it’s not real. Maybe my personal opinion is biased by the bad experience from the begining but I’m not lying or insulting here.
We have reviewed the situation with the Spanish Sales Director and he would be happy to contact you directly to discuss the situation if you care to provide an email address (although Liz is away at the moment)..
I’m replying here to JennyPeters comment http://www.raspberrypi.org/archives/1081#comment-21384 as I was unable to do it following blog structure. I’m sorry.
I did try to reach you sending an e-mail to an account I believe its related to you with p****farnell.com at the end.
I later understood it was a mistake to do so because It will surely be sent to spam folder or ignored as lots of e-mails and personal messages I’ve sent to different people at Farnell and other people related to this project.
It would be great if I have any “official” news from both element14/Farnell or the Foundation about this matter but, given my previous “bad/wrong” attemps, I’m not sure I’m going to have make my position clear enough given my rudeness. I don’t want to make the same mistakes I’ve made before. I get a lot of bad reactions to my messages because I can’t tell my experience without being sad.
Every single time I’ve tried before I didn’t have the answers/explanations I was trying to get but reproaches and accusations (some of them I admit; some of them sadly wrong). I will try to explain myself without being rude and I’m more than happy to know someone is willing to contact me after all.
If someone here can give you my e-mail address or allows me to post it here (even if it’s later deleted) I will hear anything you want me to say.
This is sad. Farnell said they were shipped to 30 countries, but not Poland listed there. All countries around (Germany, Slovakia, Czech) but not Poland listed. Why was this country omitted ? I, and few of my colleagues put an “interest” and send email (my colleagues far long time ago before I did), however none of us received any update about R-Pi availability. I live 50 km from Germany, so does it mean that if registered interest as “german”, it would already be shipped there ? Very disappointing….We finally moved to more expensive BeagleBoard (apart from its costs),because the price of “hardware” is just a 0,0001 of whole contract sum.
Once again, Poland is not on that list because nobody in Poland was quick enough to get an order in with the first 700 people. Please read this comments thread carefully – this has already been addressed!
Thanks Liz and I understand you, however, there are three reasons why there are so many questions, complains etc etc.
First one is about requst form:
“4. Some people register interest and fill in the form to ask not to receive updates…then complain they’re not getting updates!”
As of me, I cannot say whether I ticked checkbox to “receive updates”, since even I was to put order again, I would not check that box because of misleading description like:
Please fix it the next pre-order or willing-to-buy form, since there will srely be complains again, but not because of user’s fault.
Second reason – in my opinion – is a falstart. 700 pieces in one delivery is far too less. $25 or $35 is nothing compared to ours casual IT hardware expenses, not to mention well-known colorful netbooks for <$100 that are being sold on auctions and which are not compatibile with x86, but most people are not aware of that (lack of knowledge) and they purchase them all the time. I guess you know what I mean – it's about econony and delivery/demand predictions.
As of me, if I (or my colleagues) could buy it faster, we could even start discussing contract details with "RPI" for larger delivery, far more than 700 piecec assuming we also included Asia in contract (I'm talking about telecomm sector). And what we have now ? No info available, just a phone, but that's not the solution. No confirmation email that order has been accepted, not queue available…Sad.
Lack of full list or ability to check "what is my queue position". If there isn't any publicly available (names are not needed, just some cryptic order number would be sufficent), then some people might suspect some pieces are sold outside queue. It doesn't look good.
Anyway, as I said, we moved to different product and now testing another one for other contract, but we coldn't accept such a lack of information and delivery delays – I know, it was partially not up to you, but all could be thought and predicted before.
Wish you luck with RPI sale!
Marek – It sounds like you have made up your mind and gone another route but if i can help you please let me know
Help not needed, thanks Jenny. I just don’t like the idea of a hidden list and no fedback from websites were I put my orders. No order ID or something similar. Complete silence…Just stay and…wait something to happen. It might also didn’t catch up on that “June” list, but how am I supposed to know that ?
Nice .. First Newark tells me Beginning of April .. Then the end of April .. Then May 15th .. Now the End of June ? Lovely.
Hopefully you will receive an update in the next few days that you can rely on. As you will have probably read elsewhere the earlier delivery dates were given in good faith before the rework became necessary due to a wroong part and then further delays happened becasue of compliance testing. The August date was an automatic system generated response in an error. All very confusing I appreciate and we really wish we could have given the right date from the start. Apologies again but hopefully you will now get a date you can rely on as production is underway and we are confident
Iv’e just had some woman from farnell ring me to ask if my order is for me or my company. I put on my order that i work for Coventry Uni, but when i told her i was just ordering for myself and its not an official University purchase she seemed disapointed and said ok, goodbye. Im now kicking myself as i have the feeling if i’d have lied id be being pushed up the que now.
Really wouldnt have changed your place in the queue – expect she was from the sales team hoping to establish Coventry Uni as a new customer! sorry it wasnt better explained
I ordered in UK at 08:38 on 29th Feb (Order 2081185). Any rough guide when I should expect my Pi?
My bad, that is the order code for the Pi whoops!
My order is 16457139
have you had confirmation now?
was due to you last week Lee so hope you are in receipt?
I *think* I’ve got a pre-order with Farnell UK but instead of a “real” order number, I have one with an “ORP” prefix (ORP014023, if that helps) – does that mean I’m in the “will have it before the end of June” batch, or am I screwed?
I’ve not heard of this but will ask someone and get back to you
very kind that you answer so fast and help all the customers here.
you may already guess that I have also a question ;-)
I ordered on the first possible day within less than 1h30 but still I didn’t got a mail with my delivery date, and the website doesn’t show one neither.
I contacted the support again, and they said it will get late August! this seams veeery late. because the post says end June for persons ordering uptown now …
Am I not at the right place in the queue? Or will it realy last that long?
Christoph from Germany
That definitely isn’t right. If you havent received a delivery confirmation by monday let me know along with your order number. Sorry for the confusion and misleading information
“We now have in excess of 100,000 confirmed orders for the Raspberry Pi globally and can confirm that everyone who ordered before 18th April (i.e. today!) will definitely receive their Raspberry Pi before the end of June 2012, whatever your existing order confirmation says!”
– I really hope this is actually true [[Liz – rest of post redacted. Kevin, please remember that there are some rules for posting here. We expect you to be civil. We do not tolerate behaviour here we would not tolerate in our homes or workplaces. So I’ve removed the ruder portion of your post. Please don’t do it again, or I’ll have to ban you from commenting.]]
I have given up all hope with this product now, biterness and dissappointment have taken over any positive feelings I may have had. it is a shame that the product that is set to take the world by storm has been so poorly managed… so feel free to ban me, I only come here to get my daliy/weekly taste of all that is wrong in the world anyway
Why ban someone when you can call them a numpty? You really need to take stock, look at your life, and ponder why you feel the need to come here and comment in such a sad way. If you really want to see what is wrong with the world, I suggest taking a look at the news about Syria, or Bahrain, or perhaps the trial in Norway.
Some things in this world are difficult to do, however you manage it. Growing up in your case.
…And I only come here every day to get entertained by posts like those from Kevin while i wait for my Raspi. Hilarious :-)
Well i’ll never know what you said about us thanks to the nice people here at R Pi so all i can say is I hope you have a confirmed delivery date now.
So mutch for first come first sirf. I do not think that Farnell that really do… why? My ordernumber is lower than some of that witch were posted here. I asked them for delivery date. They told me not before week 31. I ordered on 29/02/2012 at 07:49:35.
I think Farnell delivered to there old customers first or somethink like this.
Liz does not answerd my mail… so i dont know if its forwarded to jennypeters or not. Im am a llittle bit pissed at that moment.
Today i got an email from Farnell that my raspberry will be delivered in the week commencing 21/05/2012.
Thats an newer information … i hope.
martin – sorry i didnt get to answer your earlier query but the delivery update you have just received is based on a full production schedule so you can trust it. I hope that helps to reassure you
thanks for your answer…. i hope it will get real ;)
I am living in Taiwan (Taipei) and I can order RPi directly on element14 Taiwanese website. I would like to know if I could expect a delivery faster than in other parts of the world (if I order now, will I receive the RPi before June or July)?
No, I’m afraid not.
I’ve placed the raspi order from farnell IT 29/02/2012 07:12.
Until now I’ve received no updates.
email@example.com has no idea when order will be delivered.
By the way when I placed the order the delivery expected (Consegna prevista) was week 18 (Settimana 18).
Is possible to have some update?
Something like: “you have one of the 10000” or “sorry, you don’t have one of the 10000.”
If you haven’t received a delivery update by monday 30th can you give me your order number please and we will investigate and confirm.
i ordered mid day on the 18th will i have to wait the longer time or will i be included it this shipment???
hopefully you’ve had an email that answers this – if not let me have your order number
Just recieved this email. Should I ignore it?
“Having successfully passed its CE compliance testing, we can now confirm that your Raspberry Pi will be delivered in the week commencing 21/05/2012.”
No – its for real, based on a full production schedule….sounds like your Pi will be in the next batch of 12,000 due to us mid-May :)
My friend ordered from my PC around 11am on launch day where as I ordered at 8:38. He has received an email saying his Pi will be shipped WC 7th May and yet I have not received anything yet. Will I receive mine then or before?
P.S. My order is 16457139
It’s clear that Farnell did a bad job.
Pre-order started 29/02/2012 06:00 GMT
My order was 29/02/2012 07:12 GMT+1 and today I received an email from Farnell UK says:
“we can now confirm that your Raspberry Pi will be delivered in the week commencing 14/05/2012.”
_put here a facepalm to express my disappointment_
By the way, my order page on farnell website show no updates.
Yes they are definitely not in order at the moment, I’m hoping the expected delivery dates are just not quite right yet although I haven’t received an update recently…
My order page has not updated yet also.
Ordered 29/02/2012 08:15 GMT+1
” …we can now confirm that your Raspberry Pi will be delivered in the week commencing 04/06/2012…”
I’m sorry you feel we did a bad job….we had thousnads of orders coming in by phone to hundreds of sales contacts and 48 local websites. we have really tried to get them in the best order we can and it is on that basis that we have now confirmed dates against our production schedule. You can rely on these dates as they are based on a manufacturing plan. we won’t be changing them again unless something very unexpected happens – apologies again that you are disappointed in us
I am in no way dissappointed in Farnell, just a little confused as I would have expected it fairly easy to sort orders by date/time and work through them. I guess people have been waiting a long time for this and for people to order after them but get theirs before seems a little unfair.
Anyway, thanks for the reply, keep up the good work!
The problem is combining all the data from multiple places round the world. If the ordering systems don’t link up (which I belevie is the case as they haven’t had to in the past), that would be a manual, and error prone task.
^^ You are glad gueys, you get a status update. I never got one, although i order within the first 2 houres! … I can’t understand what farnell is doeing there.
On the status page -> no updates
Mails -> no Mails from farnel
Live Support -> will deliver in week 35 (late august)
This can’t be the right info (i hope) ….
can you share your order number as this does not sound right and i will check for you. thanks
That would be great :-) TAHNKS :-)
My Order Number is from Farnell / Element14 Germany:
My Customer Number is:
checking for you, will need to wait til monday though…
That doesn’t matter I am glad that you will have a look :-)
sry that i ask so soon, but are there any updates for me ;-)
i’d like to be sure :-p … i have so many plans for my raspberry pi :-) i will need definitly more than 6 or so, but not even having one for experimenting is hard :-(
and not to know for sure wether my order goes the right way, risking that mine will be the last is even worse.
Thank you for your offer to help me, i respect this, and realy appreciate your work! so keep calm and take the time you need ;-) i only like to ensure that you have not forgotten me ;-)
Christoph…….huge apologies. I couldn’t find your original post and so posted in the comments after our update on 27/4…and I’ve just found you again. Anyway, here’s the update which hopefully makes up for the wait. Again apologies…have quite a few answers and struggling to find the original posts!on May 3, 2012 at 5:32 pm said:
Message to Christoph (16452665) – sorry but i can no longer find your original post. Team have located your order. email update sent to the adress we are holding for you on the system on 27/4 but shows as unopened still so possibly has never reached you. Your Raspberry Pi will be delivered 14th may
Hi, I’d like to share my order number to have it checked. Still on backorder…
Expected Ship Date
15 Aug 2012
sorry havent been checking this post but putting new updates under the element14 message of 27/4. Noted now and will get back to you. really sorry for the delay. Its a public holiday in the uk on monday so i won;t get an answer until tuesday. :(
I still have not gotten my shipping conformation email. My order number is 16452368 and I ordered on the 29th of February. Can someone help me out??
Jacob – will take a look – haven’t been monitoring this posting so sorry for the delay. will be tuesday at the earliest asits a UK holiday on monday
it’ll be with you by 24th May latest
I placed my order within the first couple of hours on launch day. I understood that I might expect a shipping confirmation this week. I didn’t receive anything, and also sent an email to firstname.lastname@example.org. Please check on my order and let me know the status. Order# 16454735 (US).
John – the US confirmations have been a litle slower going out but you should have had by now. Will get to someone in the USA for monday and ask them to email you a response.
Thank you Jenny! I will check my email Monday, or check back here for an update.
John – my US colleagues have advised this is not a valid US order number, however it is a European order number. Did you place it on Farnell element14 in Europe for export to the USA rather than Newark element14 – our US based business by any chance? As explained its a public holiday in UK today so will have to wait and check tomorrow – sorry!
John – should be with you by 22nd May :)
Hi. I still haven’t received an email with my confirmed ship date. I ordered from newark.com on Feb 29, and received order/PO number 910842659. I’m in the US.
have replied to your other post and will update delivery date there too (posted under our delivery update of 27/4)
I placed my order and paid in full with CPC (Farnell group) on 1st March. I am being told that it may be end of July before I can expect my delivery.
My bad for choosing CPC it seems, but I have an account with them. I feel completely left out and now it appears that I am being queue jumped!
Is there any hope for me?
I’m in the same boat as many of you. I have left emails and phone calls with both Element 14 and Farnell and no one has given me a good answer as to why my estimated shipped data has not been updated yet. My PO is 914080462. Thanks in advance!
My order on 05 March 2012 and confirm number by Farnell Italy is 16570387 .
When I receive my RasPi ?
I registered my interest soon after the initial launch(within a few days)! I have still not had the email to confirm where I am in the waiting queue and although I am getting updates from yourselves.
No emails yet, however order status at Newark updated to 3July. Ordered 2Mar 186519 US.
I ordered my Pi on release day from CPC, because i knew CPC was a Farnell company, and because i have held a CPC account for a very long time. CPC took my order readily. My Pi still hasn’t arrived. I had to place an order for some other parts today, and so i checked the status of my Pi order.
CPC tell me that Farnell have not processed their order (so therefore they don’t have stock to full fill the orders they have), and i wont see my PI any time soon 0_o .
Like wtf Farnell? So when you say the Pi is available through Farnell, you mean only particular Farnell business channels. Given the size of your operations your could have been more explicit. i.e “The Pi is mostly available from Farnell”.
AM I NOW ON YOUR LIST FOR A RASPBERRY PI ?
“Those placing new orders from today can expect a July delivery.” How far from that day is this true? I ordered 8th of May. Do I have any hope of receiving mine in July?