Raspberry Pi Trading Privacy Policy

Raspberry Pi (Trading) Limited (“Raspberry Pi Trading”, “RPTL”, “we” or “us”) is a subsidiary of the Raspberry Pi Foundation. We develop, market, manufacture and sell highly cost-effective programmable computing devices globally. Raspberry Pi Trading also oversees the retail store, the online press store and the online Product Information Portal.

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website or visit our stores.

Topics:

What data do we collect?

If you are a:

Raspberry Pi Trading may collect the following information:

Please note that certain pages within the Product Information Portal can be accessed only by signing up to Raspberry Pi Accounts which are subject to the terms and conditions here.

How do we collect your data?

You directly provide Raspberry Pi Trading with most of the data we collect. We collect data and process data when you:

Raspberry Pi Trading may also receive your data indirectly from the following sources:

How will we use your data?

Raspberry Pi Trading collects your data so that we can:

The lawful basis for processing your data as set out above may include:

Who do we share your data with?

Raspberry Pi Trading will not share your data with any companies so that they may offer you their products and services.

When Raspberry Pi Trading processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases. 

As the information we collect about you will be stored on our IT infrastructure, it may also be shared with the data processors who provide us with email, relationship management, anonymous analytics, document management, and storage services. Where these third parties are not in the UK or the European Economic Area, we make sure that it is safe to share your information with them.

How do we store your data and how long do we keep it for?

Raspberry Pi Trading securely stores your data with the utmost care and take allnecessary measures to protect it. We also understand that delete means delete. Raspberry Pi Trading will keep your data for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will be deleted completely. By law we have to keep basic information about our customers for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data, please see below for further information.

Marketing

Raspberry Pi Trading would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Raspberry Pi Trading from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please notify us at dataprotection@raspberrypi.com.

What are your data protection rights?

Raspberry Pi Trading would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:

Call us at: 01223 322 633 
Email: dataprotection@raspberrypi.com

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How do we use cookies?

Raspberry Pi Trading uses cookies in a range of ways to improve your experience on our website, including:

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

How to manage cookies

You can set your browser not to accept all cookies, or all non–essential cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our privacy policy applies only to our website and retail store, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Raspberry Pi Trading keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 28 September 2021.

How to contact us

If you have any questions about Raspberry Pi Trading’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. 

Email us at: dataprotection@raspberrypi.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Raspberry Pi Trading has not addressed your concern in a satisfactory manner, you may contact the UK Information Commissioner’s Office. You can do so by contacting them on ico.org.uk/concerns or by calling their helpline at +44 303 123 1113.